Privacy policy

Last updated: September 23rd, 2025

This Privacy Policy describes how Vysionary (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vysionary.com.au (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we have collected under this policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. We will post any revised Privacy Policy on the Site and update the “Last updated” date. Where required by law, we will provide you with notice of material changes and, where applicable, obtain your consent.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

We collect personal information to provide, improve, and market our Services; to process orders and payments; to secure our Site; and to comply with legal obligations.

Information You Provide Directly

• Contact details: name, address, phone, email

• Order details: billing/shipping address, payment confirmation

• Account details: username, password, security questions

• Customer support communications

Information We Collect Automatically

• Usage data: pages viewed, links clicked, IP address, device/browser info

• Cookies and similar technologies

Vysionary’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Information from Third Parties

• Shopify and other platforms

• Payment processors (e.g., credit card details)

• Analytics and marketing partners

SMS/Text Messaging

When you provide your mobile phone number through our Site (for example, via our pop-ups or checkout forms), you consent to receive text message communications from us regarding your orders, abandoned carts, promotions, and other marketing messages. Messages may be sent via our service provider, Klaviyo. Message frequency varies. Standard message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to a message or by contacting us at hello@vysionary.com.au. Please note that opting out of marketing SMS will not affect messages related to your orders or account.

We do not share or sell your SMS opt-in data, consent, or mobile phone number with third parties for their marketing purposes.

 

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with:

• Vendors and service providers performing services on our behalf (e.g., IT, payment processing, fulfilment, analytics)

• Marketing partners to deliver and tailor advertising

• Affiliates within our corporate group

• Third parties when required by law, regulation, or to enforce our terms

 

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

CHILDREN’S DATA

Our Services are not intended for children under the age of 16, and we do not knowingly solicit or collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

 

SECURITY AND DATA RETENTION

We implement reasonable security measures to safeguard your information. However, no system is completely secure. We retain personal information only as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, or enforce agreements.

YOUR RIGHTS

Depending on where you live, you may have rights to:

• Access, correct, or delete your personal information

• Withdraw consent or restrict processing

• Opt out of marketing communications

To exercise these rights, contact us using the details below.

 

COOKIES

We use cookies and similar technologies to enhance Site performance and analyze usage. Most browsers accept cookies by default; you can choose to disable them, but doing so may limit your experience.

 

THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before use.

 

INTERNATIONAL TRANSFERS

We may transfer your personal information outside your country of residence, including to countries that may not provide the same level of data protection. Where applicable, we use lawful mechanisms such as Standard Contractual Clauses to ensure your data is protected.

 

CONTACT US

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: hello@vysionary.com.au

Mail: Vysionary, 457–459 Elizabeth Street, Level 1, Surry Hills, NSW 2010, Australia