Refund policy

Every Vysionary order is covered by one of our two guarantees. Both are built around actually using the product, so you can make the call properly.

 

Our Empty Box Guarantee (Day Shift™)

Drink one every day. Finish the box. If your productivity and ability to focus don't change, post the empty box back to us within 30 days of delivery and we'll refund your order.

Window: 30 calendar days from the delivery date.

What comes back: the box, empty. Finished is the point; there is no limit on how much you use.

Return postage: you cover the postage back to us.

Refund: the full amount you paid for that Day Shift™ order, to your original payment method, within 10 business days of the box arriving.

 

Our 30 Nights Guarantee (Blue Light Blocking Glasses)

Wear them every night for 30 nights. If you don't feel any difference, send them back to us and we'll refund your order.

Window: 30 calendar days from the delivery date.

What comes back: the pair, in its case. Worn is fine; that is what 30 nights means.

Return postage: you cover the postage back to us.

Refund: the full amount you paid for that pair, to your original payment method, within 10 business days of it arriving.

 

How to claim either guarantee

Email hello@vysionary.com.au with your order number and we'll reply with the return address. Post the item back, and the refund is processed once it arrives.

 

Bundles

Both guarantees apply to bundles. If one product in a bundle didn't work for you, return that product under its guarantee and we refund its share of the bundle price. Return everything and we refund the whole order.

 

Subscriptions

The Empty Box Guarantee covers the first order of a subscription. Renewal deliveries are not covered by the guarantee, but you can pause or cancel your subscription at any time before the next charge, from the link in your confirmation email or your subscription dashboard.

Refunding the first order does not cancel future deliveries; cancel separately to stop them.

 

What we don't refund

Items returned after the 30-day window.

Return postage.

Subscription renewal deliveries (see above).

Gift cards.

 

Damaged or incorrect orders

If your order arrives damaged or incorrect, email hello@vysionary.com.au within 14 days with photos. We'll cover return postage and make it right.

European Union customers

You retain your legal right to cancel and return unopened orders within 14 days under the EU cooling-off period, in addition to the above.

If you haven't received your refund within 15 business days of your return arriving, email hello@vysionary.com.au and we'll chase it.